As company applying quality management system based on ISO 9001:2008, BKI has commitment to provide satisfaction to the customers and continuous improvement.

Company's Policy on Quality is entirely as follows: 
"Priority to the best service to all customers by highly concerning about Safety and Quality issues"

To realize such commitment, BKI has Company's Values applied to all organization, covering :

  1. Company's Motto "RELIABLE"", meaning service provided is high quality, reliable, efficient, timely and having reputation.
  2. Company's Values namely INTEGRITY, PROFESSIONALISM, CUSTOMER'S SATISFACTION, LEADERSHIP and REWARD TO EMPLOYEE'S WORK/ACHIEVEMENT.
  3. Company's culture "TERTIB" (Pious to the One Supreme God; High Work Spirit; Improving Reputation; Orderliness in applying management policy and personal attitude; Science and Technology comprehended; Good in service and work result).
 

BKI's Management ensure, that :

  1. Quality requirement is oriented to International quality standard according to ISO 9001:2008 and fulfilment of the company's quality target attainment as well as always continuously improving quality.
  2. Application of the Company's Quality System and values to all service activities
  3. Responsive to the customer's/public's need and giving priority to customer's satisfaction and safety aspect.
  4. All personnel are always provided with understanding about quality system through continuous training as well as application of quality system in all organization ranges.
 

Fulfilments of policy, procedure and work instruction is absolute and binding all employees. All BKI's employees shall be responsible for the Quality.